This policy relates to physical products such as printed sewing patterns, fabric and fabric kits.
We aim to process and despatch all orders within 7 days. Orders will be shipped via Royal Mail / Parcelforce.
We charge a flat shipping rate of £4.95 for UK Orders.
Small orders will be posted using Royal Mail’s First Class Signed For service, which aims to deliver within 1-2 days. This is a tracked service and a tracking number will be provided.
Heavier UK orders (including those over 2kg) will be sent via Royal Mail’s Second Class Signed For service, which aims to deliver within 2-3 days.
*** Customs and other charges levied by the customer’s government are the responsibility of the customer and are not included in our charges. You should be contacted by the courier company if such charges need to be paid. ***
International Orders will be sent by Royal Mail or, as needed, an alternative courier service, and you will receive a tracking number.
We charge a flat rate of £20 for shipping to Europe.
We use Royal Mail tracked services for parcels up to 2kg in weight. All parcels over 2kg must be sent via Parcelforce which is a more costly service. If shipping is done for less than the customer has paid, a refund will be processed.
We charge a flat rate of £35 for shipping to North America.